Is your sign shop responsive, timely, and dedicated to making sure you are satisfied with your signage solution?
When you call in a question, are they happy to answer it? Or are they more concerned about upselling you on a new product or feature? The latter is not the kind of sales professional you want to work with. A good sign shop listens to your needs and responds accordingly—and they’re genuinely interested in helping you determine the best solution to meet those needs.
Good sign shops will also go above and beyond when it comes to timelines. They know that when you need a new sign right away—be it for a special event or an upcoming holiday season—they will do whatever it takes to make sure your order is processed quickly and accurately. You should expect nothing less from an experienced company that truly cares about their customers’ satisfaction.
The customer service experience doesn’t end when the signs are delivered either; if there’s ever an issue with any part of your order (e.g., incorrect size or spelling), then most reliable sign shops will offer some sort of guarantee so that these mistakes can be corrected without hassle at no extra cost for consumers like yourself! As one final note: Does this sound too good too true? Don’t worry–some companies even offer free samples before buying anything just in case something goes wrong during production!
“Heirloom Graphics’ promise to you is once you become a customer you will have Prefered Customer Service status and will have an answer to your question within 4 hours or you will receive $100 Product vorcher.**”